Travel Counsellors is one of the leading companies in the world when it comes
to customer loyalty and satisfaction.
We are dedicated to providing the support and tools to enable you to focus on building
your own travel business as a Travel Counsellor, delivering an exceptional personal
service that leads to more customers through referrals and recommendations.
We measure what our customers think of us in a number of ways, including using the
Net Promoter® Score system devised by Fred Reichheld, author of a famous business
book called ‘The Ultimate Question’. Two weeks after you make a customer booking,
we send that customer a simple question ‘How likely is it that you would recommend
your Travel Counsellor to your friends and colleagues?’ Customers can give you a
score ranging from 1 to 10.
We are delighted that since we started measuring customer responses in 2007 we have
consistently achieved a world beating score across all our countries of over 90%,
far higher than that achieved by other travel companies and putting us among just
a handful of companies worldwide that are rated so highly by their customers.
So as a Travel Counsellor you will be able to give your customers the level of service
they deserve, enjoying the rewards that you deserve too.