Our Vision: One family, working to be the best in the world

We are extremely proud of the global community we have created over the years, but we have never forgotten the family ethos at the very heart of our Company.

We’ll support you as if you were our own family. It’s your own business but you’ll never be alone. In total there are over 80 ways we support your business, here are just a few of them…

Start up and general support

Going from a salary to comission only with unlimited earnings can be a daunting prospect. We therefore ensure that your initial weeks in the Travel Academy run as smooth as possible so that you can concentrate on, and enjoy making your first bookings. We provide;

• 3 day induction programme including overnight accommodation at no extra cost
• Start up marketing materials pack and personalised stationary
• Direct contact with any member of the over 200 strong, worldwide support team
• Shared knowledge of 1,200 Travel Counsellors worldwide.
• 24 hour helpdesk for you and your clients.
• A computer or laptop for use during training, which you will also be able to take home.

Sales and training

We have a proven system of success that will enable you to build a thriving business. As part of our support package, we will constantly offer you opportunities to improve your expertise through our dedicated training. We provide;

• Dedicated Business Development Executive for each Travel Counsellor
• Sales incentives, ensuring that you always feel motivated and part of a winning team
• Educationals, a travel industry term for a sponsored trip to learn more about a holiday resort
• Weekly training broadcast live to your own home
• Business travel support

Administration

As a Travel Counsellor your priority will be your customers. You will want to provide them with the excellent service they deserve, so we take away the stress of administration which can take up so much of your time. From invoices to ticketing, balances to payments and ticket wallets to luggage labels, our team at head office will ensure that all documentation is correct and reflects the professionalism your clients will come to expect from you.

Marketing

Our dedicated, in-house Marketing team produce innovative, high quality marketing materials to allow you to promote your business in your local community including;

• Regular personalised newsletters sent on your behalf
• Personalised email offers sent on your behalf
• Your own personalised contact centre which stores all your customers’ details and allows you to send out targeted promotions to your clients and prospects.
• Personal webpage with your own travel diaries and photos, plus customer testimonials
• Advert templates available for local advertising
• Public Relations ideas and support

Technology

Our award winning technology is expertly designed to make life easier for you. From a comprehensive, easy to use dynamic packaging system which allows you to tailor-make holidays, to webcams connecting you to all Travel Counsellors and head office staff worldwide. We provide;

• Daily updated personal performance stats including sales, margins, customer service score and repeat business
• Online training courses
• Video calling via webcam
• Your own personal computer or laptop with printer and internet access
• IT Helpdesk offering techical support and a dedicated out of hours service
• Exclusive intranet system which inlcudes the latest offers, advice, company information and training courses
• Phenix – a dynamic packaging system which allows you to find a better price for your customer and earn yourself more commission

These are all tangible items of support that all our Travel Counsellors enjoy, but in reality there is so much more. Just ask one of our Travel Counsellors and they will tell you how the caring nature of the company and the camaraderie is what makes us so special.