Award Winning Travel Technology

Our technology is award winning and has the excellent reputation of always being one step ahead of the competition. Even if you are not technically savvy there is no need to worry, as everything has been developed with our agents in mind to be as simple as possible. We also have an IT Helpdesk team who are available throughtout the day including out of hours, so if you ever have a problem there is always someone at the end of the phone.

Award winning technology that connects you with the world of travel products, your colleagues across the country, overseas and most importantly your clients:

• A customer Contact Centre which centralises and keeps a record of all customer communication together with online promotional tools e.g. personalised email offers and targeted mail shots.

Travel Counsellors’ award winning IT department have created a contact centre – an online system that ensures every Travel Counsellor is automatically reminded about customer birthdays, anniversaries and key dates and facts like passport numbers. It allows you to effectively target your customers at the click of a button.

• Travel Counsellors TV (webcast) updating you on industry and company matters and ensuring that the company’s management are visible and accessible to everyone.

Our daily “TCTV” webcasts are fun-packed shows broadcast live from our Bolton head office into your home. It ensures you stay connected with all the latest news and happenings. Featuring the latest commercial deals, specialist industry guests, and news, views and chat from around the company, this is an invaluable communication tool. It’s also a great opportunity to hear from Travel Counsellors old and new as they pass on their own top tips for success.

• An award winning intranet system providing updates and information on your sales, commissions and all aspects of your business.
• Our own Dynamic Packaging System, Phenix, with net rates for 50,000 hotels worldwide, plus car hire, published and consolidated fares enabling you to find a better deal for your customer and earn more commission.
• Bespoke Marketing System to help make your marketing activities quick and easy.
• Customer Relationship Management System to help you manage your customer enquiries and bookings.
• Call recording software for extra piece of mind and security.
• £6.99 per month covers all local and national telephone lines (BT line required).
• A unique intelligent database of customer feedback on hotels to help you find the perfect hotel for your clients.