Life is good at Travel Counsellors

It may sound cliched but life is really good at Travel Counsellors.

We are passionate about travel, we care about getting results, we work hard and we pride ourselves on being the best in the business, and we have a good time together too.

Since the company took its first steps back in 1994 we have grown in numbers, but we make every effort to preserve the family atmosphere and close-knit community feel. Now operating in the UK, Ireland, the Netherlands, Canada, South Africa and Australia, with 1,200 homeworking Travel Counsellors worldwide, we are one of the top, leading independent travel companies in the world.

Travel Cousellors is the brainchild of Company Chairman David Speakman. Unlike conventional agents, our travel agents, known as Travel Counsellor’s, all work from home connected to our head office in Bolton by award-winning, in-house developed technology.

Each Travel Counsellor is empowered to work the hours to suit their customers and their work/home life balance. With over 170 employees at our head office we take care of all administration, customer invoicing, marketing and supplier negotiations leaving each Travel Counsellor free to focus on their customers. This unique business model, which was the first of its kind for a UK travel company, saw Travel Counsellors awarded the esteemed Queen’s Award for Enterprise in 2003 – 2008, the only travel agency to be given this prestigious accolade.

Today, hundreds of Travel Counsellors are enjoying job satisfaction, flexible hours, an adrenalin challenge, more money and most important of all…they’re doing it with a smile on their face. Underpinned by the finest technology and supported by the ultimate centralised administrative service, Travel Counsellors continues to recruit the very best people. “And it’s these people who are making the difference”, says David Speakman.

“Our ever growing team of Travel Counsellors is building up a substantial and loyal client base. The service is all about partnership, and our customers embrace the convenience, courtesy, high level of personal services, value, and most of all, the caring attitude that runs throughout our company”.

Since 1994 the Travel Counsellors name has become synonymous with top quality service. Customers are turning their backs on the inconvenience of traditional travel agencies and they are now enjoying the highest levels of customer service, and booking holidays from the comfort of their own homes or workplace.

Our customers book with their Travel Counsellor because of their absolute passion for travel and the exceptional service they receive each and every time they contact us. As a result they return to us year after year and recommend us to their friends and collegues. Indeed we are now rated as one of the top companies in the world for customer service.

From the outset we decided that all our agents would be home-based, equipping them with the latest technology to allow them to work from home. We recognised that working from home was the key to a happier lifestyle and healthier work/life balance. And of course we now have more information on the environmental benefits of remote working and its positive effect on reducing damaging carbon dioxide emissions. We can all make a difference and it is wonderful to think that every time a Travel Counsellor opts to work from home it has a positive impact on the environment.

Our Travel Counsellors grow their business by networking and participating in community events and building strong local ties. Their customers become their friends. And as Travel Counsellors has expanded overseas, we have been able to introduce these benefits into new markets, sometimes – as in Ireland – for the first time.

That’s why our people are crucial. We rely on outstanding people who are committed to providing excellent customer service. If our head office employees and homeworking Travel Counsellors are happy, they’ll make our customers happy too. And the best bit is, everyone loves to talk about holidays.